Initial contact: Clients often arrive through word-of-mouth, my reputation as a fine furniture maker precedes me…email is an excellent first point. 

 

Most projects will require a site visit or face-to-face consultations.

 

Initially we can discuss broad options such as;

• Identify possible solutions to your requirements.

• Talk about sizes/available space

• Discuss styles and your preferences.

 

I will then produce some initial drawings / sketches. These can be relatively rough to make sure we are on the right track. I can  provide an initial estimate for works which allows us both to see what is involved and what is included or not and for what price.

 

An initial fee allows more detailed plans and drawings to be produced, and a schedule of payments drawn up. 

 (on larger projects stage payments are the norm) with the expected progress for each stage.

A deposit to cover the cost of materials will allow the build process to begin.

 

Any subsequent design changes apart from minor details will now represent a chargeable item in terms of design time.

I will always keep you updated on progress and you are of course welcome to visit by appointment to see for yourself: the process is often quite fascinating for clients.

 

As long as payments are on track the project will be delivered as per schedule. Once delivered, placed/working and you are happy with the result we can settle the final bill.

 

As wood is a natural living product there is always an element of settling-in when the wood moves from the workshop to the warmth of the house. This is normal and I always take account of this, minimising problems with traditional and unique methods of construction and the choice of the finest seasoned timber. However I, like you, also love the interesting natural element of wood and respect its ability to move.

 

I would expect to visit to ensure everything is still to your satisfaction within a few months to a year after installation. I am of course on hand to ensure everything continues to work smoothly in the meantime.

 

Finishes are a fickle business and I tend to lean towards very natural oils and waxes. They are easier to apply and more importantly, easier to refinish should that odd glass of wine leave a ring. Paint, if used, is a good quality, wipeable, Dulux or Farrow and Ball, rollered on, and hand finished. Spray finishes are available on request. I rarely use varnish as it is very unforgiving. French polishing is available particularly on restoration projects.

 

Ultimately I can advise on all of these aspects. The schedule of works (contract) will detail all of these elements so we are both clear what to expect. I live by my reputation as a fine furniture maker, I hope to be able to share the enthusiasm!

​